To add a users extension to a second phone without changing their primary phone in Mitel Connect Director you can use the following steps:


  1. Call voicemail from unassigned phone
  2. Enter the end users extension
  3. Enter the security pin then press #
  4. dial 731

If you want to change the second phone to the Primary from the desk phone you can use the following guide: Change second Mitel desk phone to primary phone